Happy with M/I Homes Customer Story

Our customers are truly our greatest advocates! We don’t just work to sell a home; we work to make sure families are happy in their M/I Homes for years to come.

Sheri Carrell is one of our happy homebuyers! She’s been in an M/I Home since August 2011. Read more about her experience with M/I and why she’s so happy with her decision to build with us.

1.        What neighborhood/town do you live in?

We live in Marlin Meadows on the southeast side of Indianapolis. We like Marlin Meadows because it is quiet and away from the traffic.

2.        Is this your first M/I Home?


3.        What made you want to build as opposed to buying an existing home?

 My husband works from home. We wanted an office in our home that was away from the main living area, but still convenient for him. Also, he has always wanted a BIG garage and we just couldn’t find what we wanted during our search for an existing home.

4.        How much shopping around between home builders did you do before deciding to go with M/I Homes?

 A lot! I spent a significant amount of time searching various builders online. I checked out floor plans, communities and prices.

5.        Why did you ultimately decide to build with M/I as opposed to other builders?

We ultimately decided to go with M/I because we LOVED the Kentmore floor plan! During my research I found that M/I offered the best selection of floor plans for single story homes. We are in our early 50’s and wanted a home that would not present mobility issues as we grow older together. M/I gave us the option to build exactly what we were looking for without making compromises. We also liked the location of the M/I communities.

6.        Are you pleased with your M/I Home?

 We are so pleased with our home! We lived in our former home for 21 years and raised our children there and we were afraid it would be hard to leave that home and those memories behind. But the truth is we were so excited about our new home, it made leaving our old one a lot easier. With the economy being what it is right now, it was a scary decision for us to decide to move, but we have not regretted it one bit.

Often my husband and I will look at one another and simply state, “I love our house”.  The other one always says, “Me, too!”

7.        When working with M/I Homes’ sales staff & team, how were you treated?

EVERYONE and I mean everyone at M/I Homes Indianapolis was great to work with.  The folks at M/I Financial were on top of everything and we closed without a hitch.  Diane in the design center pretty much catered to our every whim. Alan, our construction supervisor kept us up on everything that was going on during the build and resolved any issues promptly. Sheila, our sales representative was a lot of fun and helped us out tremendously! Jeff, the sales representative at Marlin Meadows is such a great guy.  There was a Kentmore already built in Marlin Meadows and he allowed us to spend LOTS of time in there, just looking around and planning our home. That was so helpful.  We still see him often and he is like a friend to us.

8.        What is your favorite thing about your home?

 This is a tough one! My husband Bill loves his office (which is in the bonus room) and his “dream garage”. I love that the home features plenty of space without having wasted space. I just think it is a lovely home design, with pretty features like the vaulted ceilings and plant shelf in the living room. Beautiful on the inside and out, we love living in our home!

9.        Is your house somewhere where you envision yourself living for years to come? Why or why not?

 We are here till “death do us part” haha!

10.     Is there anything else you’d like to add?

I just want to say that we were a little afraid of the process of building a home. Good customer service is hard to find and we were skeptical. But that has changed! On every level, M/I Homes Indianapolis not only met our expectations, but exceeded every one of them!

About M/I Homes

Building homes of outstanding quality & superior design in premier locations – fulfilling nearly 90,000 American Dreams since 1976. Move Up.

One response to “Happy with M/I Homes Customer Story

  1. I enjoy, lead to I found exactly what I used to be looking for. You’ve ended my four day long hunt! God Bless you man. Have a nice day. Bye

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